We only collect information that is reasonably necessary to answer enquiries, arrange experiences and operate our website.
Introduction
This Privacy Policy applies to the Private Guanacaste by Mario website and to personal information you provide when contacting us by form, email, telephone or WhatsApp.
By using this website or contacting us, you acknowledge that your information may be handled as described in this policy.
Information we collect
Depending on how you interact with us, we may collect the following information:
- Your name
- Your email address
- Your telephone or WhatsApp number
- Your preferred travel dates
- Your pickup location
- Your group size and the ages of participants
- Your interests, requests and preferred experiences
- Information you include in messages sent to us
- Technical information such as browser type, device information, approximate location and website activity
Please avoid including unnecessary sensitive personal information when contacting us.
How we use your information
We may use your information to:
- Respond to your questions and enquiries
- Recommend suitable tours or experiences
- Create a personalized itinerary
- Confirm availability, pricing and booking details
- Arrange transportation, boats, guides or other services
- Communicate important information before your experience
- Improve our website, services and guest experience
- Protect the security and proper operation of our website
- Meet applicable administrative or legal obligations
We do not sell your personal information.
Sharing your information
We may share limited information with trusted service providers when reasonably necessary to arrange your requested experience. These may include:
- Boat operators and captains
- Drivers and transportation providers
- Local guides and activity providers
- Accommodation or villa representatives
- Photographers
- Website hosting, form and communication providers
- Payment or booking service providers
We only share information that is relevant to delivering the requested service.
Information may also be disclosed when required to comply with a legal obligation, protect safety or defend legitimate rights.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Enquiry and booking information may be retained for customer service, operational, accounting or legal purposes. Information that is no longer needed may be deleted, anonymized or securely archived.
Your privacy rights
Depending on your location and the applicable rules, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Request a portable copy of certain information
To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.
Data security
We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, alteration, misuse, loss or disclosure.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children’s privacy
Our tours may be suitable for families and children, but bookings and enquiries should be made by an adult.
We do not knowingly request personal information directly from children without the involvement of a parent or guardian.
Third-party services and links
Our website may contain links to third-party websites or use services provided by external platforms, such as WhatsApp, social media, booking providers, maps or payment services.
These third parties operate under their own privacy policies. We recommend reviewing their policies before providing information through those services.
International processing
Some website, communication or booking providers may process information outside Costa Rica or outside your country of residence.
Where this occurs, information may be subject to the privacy and data-protection requirements of the country in which it is processed.
Changes to this policy
We may update this Privacy Policy when our website, services or information-handling practices change.
The current version will be published on this page together with its latest revision date.
Contact us
For questions about this Privacy Policy or to make a privacy request, contact:
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